Delivery & Return Information

Delivery:

We are delighted to offer Royal Mail as our trusted delivery partner. Here’s what you need to know about our delivery process:

 

Shipping Times: Orders are typically processed and dispatched within 1-2 business days. Please allow additional time during peak seasons or promotional periods.

Delivery Options: We offer standard shipping through Royal Mail for all orders

Shipping Costs: Shipping costs are calculated based on the weight of your order and your delivery location. You can view the shipping costs at checkout before completing your purchase.

Tracking: Once your order has been dispatched, you will receive a confirmation email with tracking information from Royal Mail, allowing you to monitor the status of your delivery.

International Shipping: We are not offering international Shipping at the moment.

 

Returns & Exchanges:

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer hassle-free returns and exchanges. Here’s what you need to know:

 

Eligibility: To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Timeframe: You have 30 days from the date of delivery to initiate a return or exchange.

Process: To initiate a return or exchange, please contact our customer service team at [email address or phone number]. Once your return is approved, you will receive further instructions on how to proceed.

Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a fault or error on our part.

Refunds: Refunds will be processed within 10 days of receiving the returned item. Please note that it may take some time for the refund to appear in your account, depending on your payment method.