EVERYTHING YOU NEED TO KNOW SO YOU CAN HAVE THE BEST SHOPPING EXPERIENCE AT OUR WEBSITE.

Hello! We’re here to help you. 

We have put together some commonly asked questions to give you more information about our Ecommerce business daataadirect.co.uk & about our products.

ACCOUNT-RELATED:

  1.  Is it necessary to have an account to place an order?

 No, you can easily place your order as a Guest without having an account. However, creating an account has its own benefits:

  • Your billing/shipping information will be already saved, and check-out will be faster.
  • Account-holders will remain up to date with our latest promotions & discount offers.
  • You can easily view your previous order history.
  • An account is also required for order returns & cancelations.
  1. How can I create an Account?

 Simply, click on the “My Account” option at the top right of our website & sign up by entering the required information.

  1. I have forgotten my password?

Click on “Forgot Password”, enter your email address and click on “Reset My Password”. Click on the link you receive on your email address and set a new password.

  1. How does Daataadirect protect my privacy & keep my information secure?

In order to update your personal information or if you have any other query related to this. You are requested the fill out the form given below.

If you want more details & information about how we use and protect your personal information, please visit our Privacy policy.

First name:

Last name:

Country:

Email:

  1. How do I get promotional & sales messages from Daataadirect?

Click here to subscribe to our newsletter to receive updates on sales & promotions.

ORDERS:

  1. How can I place an order?

To order as a Guest (not have a Daataadirect Account):

  • Click on the shopping cart and proceed to checkout
  • Enter all the required information
  • Choose the payment method
  • Click “Place Order”

To order with Daataadirect Account:

  • Login to your account
  • Click on the shopping cart and proceed to checkout
  • Enter all the required information
  • Choose the payment method
  • Click “Place Order”
  1. Can I reserve an item on the website?

No, an item will only be reserved after you have confirmed your order at checkout.

COMMON CUSTOM PRINTING QUESTIONS:

  1. What printing methods do you use?

We keep on updating & improving our printing methods & techniques. We strive to adopt advanced technology & implement innovative ideas. We use the following printing methods to provide the best quality products to our customers.

  1. DTF (Screen printing)
  2. Vinyl heat Transfer
  3. Embroidery on T-shirts
  4. DTG (Direct to Garment)
  5. Heat press printing
  6. Dye Sublimation method

2. What is your printing process? What technology is used to print on t-shirts?

Currently, we at Daataadirect use the most advanced printing technology which is DTF (Direct to film) Printer.

  1. What type of file do you accept?

We always recommend our customers to send files in PNG type in order to get a high resolution & better quality print. However, no need to worry we always contact you to discuss & help you to get the best quality clear print.

  1. What is the maximum print size?

The maximum print size is 3500 pixels. You must provide complete details in order to get delivery on time.

  1. What is the best file format for submitting a customized document for printing?

We accept all file formats, PNG file format is preferable for submitting your customized image. As it has built-in transparency and it also provides higher color depth, which results in a vibrant image.

  1. Do you offer any discounts on bulk orders?

Yes, we do offer a discount on bulk order

  1. What are the minimum/maximum order quantities?

Minimum is 1 and Maximum may depend on the stock availability.

  1. On which products do you offer customization?

We offer customization/personalization on T-shirts, hoodies, sweatshirts, bags, caps, polo shirts, mugs, key chains, aprons & customized stickers as well.

  1. Do you print copyright images?

In order to avoid infringement of copyrights, we do not print copyright images of any band, movie, or logo without the permission of the copyright holder. An alternative to this would be to get an idea of text or image from that logo, band, or movie & design it in your own style with different font & text style.

TECHNICAL SUPPORT:

  1. I am unable to sign up.

Contact us at +44 7446 076343 Meanwhile, you can also place your order as a guest without signing up.

  1. I am unable to sign in to my account.

Email us at [email protected] or Contact us at +44 7446 076343.

  1. I am unable to subscribe to the newsletter.

In order to receive updates on promotions & sales, you must subscribe to our newsletter. If you are unable to subscribe, kindly reach out to us at 

PAYMENTS RELATED:

  1. How can I pay for my order?

You can place your order via the following payment methods:

Paypal, Visa, Stripe & Verisign

  1. Do you offer discounts & coupons?

Yes, we do offer discount codes on specific items and events.

  1. How do I redeem a voucher/discount code on online purchases?

Voucher/discount codes can easily be redeemed. Go to your cart, provide the discount code mentioned at the bottom of your order, apply the discount & then proceed to check out.

  1. When will I receive my refund after the order cancellation?

Once you have canceled your order you will receive a refund within 24 hours.

SHIPPING & HANDLING:

  1. Which shipping careers do you use?

We deliver your orders by using the third-party courier company Royal Mail.

  1. Do you offer free shipping?

Yes, we do offer free shipping, if you are ordering in bulk.

  1. Do you offer quick delivery of an order?

Yes, you can get your order delivered within 24 hours.

  1. Do you deliver internationally? To Which countries do you deliver?

Yes, we do.

  1. What is your estimated shipping time?

Normally, Royal Mail takes 3-4 working days to deliver the order but sometimes it takes 1-2 additional days to deliver the order.

  1. Can I track my order?

Yes! You can track your order by clicking on the {TRACK YOUR ORDER} link to track the status of your order.

  1. What should I do if haven’t received my order?

Enquire about the delay in your order by reaching out to our customer service department via

  1. How can I cancel my order?

If you want to cancel your order, kindly contact our customer service department via or call us at within 24 hours of placing your order.

RETURNS & EXCHANGE:

Our Return & Exchange Policy:

We strive to give you the best online shopping experience, but at times customers might have an issue with a product they order and what they received. We have a flexible Return & Exchange policy.

Customer satisfaction always comes first. So, if in any rare event you get a defected item, Daataadirect will offer you the following:

  • Get it exchanged with another item.
  • Provide you with a promotional coupon for your next purchase equivalent to the cost of the item to be returned.

Note: Please note that we don’t provide cash refunds in any case.

In order to exchange:

  • The product must be unused.
  • You must provide a purchase invoice.
  1. How can I exchange my order?

You can easily get your order exchanged, and send your order (it must be in its original condition & with the purchase invoice) along with that send us an email at. Mentioning the return of an item and what would you like to exchange it for.

  1. What should I do if I receive the wrong order or order with damaged packaging?

By any chance we have made the mistake of sending you the wrong order, you are requested to send us images of the wrong/defective item at  within 72 hours of delivery. We will send your right order and provide you with a refund of postage as well.

  1. Can I exchange or return my customized order?

We don’t accept customized orders for return & exchange. Prior to printing, every customized order is discussed in detail with the customer.

For any further queries, please CONTACT US at [email protected] or +44 7446 076343.